Have a question about your order or our jewelry? We’re happy to help. Please contact us at info@evergoldstudiojewelry.com or through our Contact Us page, and we’ll get back to you as soon as possible.
What are your jewelry pieces made of?
Our jewelry is made from solid 18K gold and is never gold-plated, gold-filled, or vermeil.
Our collection includes carefully selected pieces crafted in Italy, Turkey, and Dubai, chosen for their quality, craftsmanship, and design.
What is the difference between 18K and 14K gold?
18K gold contains 75% pure gold and is commonly marked 18K or 750, while 14K gold contains approximately 58.3% pure gold and is typically marked 14K or 585.
Because of its higher gold content, 18K gold generally has a richer, warmer gold appearance and contains a greater proportion of pure gold.
Why choose solid gold?
With gold-plated, gold-filled, or vermeil jewelry, gold is applied over another base material. Over time, this outer gold layer may wear, fade, or gradually diminish with regular use.
Solid gold, on the other hand, is made from a genuine gold alloy throughout the entire piece—not simply coated with gold on the surface. This means its gold composition remains throughout the jewelry, offering lasting beauty and genuine precious-metal value even with long-term wear.
Real gold throughout, not just a golden layer.
Does 18K solid gold retain value?
Unlike gold-plated, gold-filled, or vermeil jewelry, solid 18K gold has intrinsic precious-metal value. Its underlying gold value is influenced by factors including the item’s gold content, weight, and the current market price of gold.
Is 18K gold suitable for sensitive skin?
For most people, 18K solid gold is considered a skin-friendly choice because of its high pure-gold content and is generally well suited for sensitive skin.
However, individual sensitivities can vary depending on the other metals used in the alloy.
Do your pieces come with a Certificate of Authenticity?
Yes. Every Evergold Studio jewelry piece comes with a Certificate of Authenticity confirming that the piece is solid 18K gold.
Do you offer complimentary shipping?
Yes. We offer complimentary shipping on all U.S. orders.
Is a signature required for delivery?
Yes. For added security, our shipments require a signature upon delivery. This helps ensure your jewelry is delivered safely and received directly by you or an authorized recipient.
How long does shipping take?
We prepare and ship orders as quickly as possible. Delivery times may vary depending on your location and order details. Once your order ships, you’ll receive tracking information so you can follow your package.
Do you offer gift packaging?
Yes. Every Evergold Studio order is beautifully packaged and arrives ready for gifting.
Can I change or cancel my order?
If your order has not yet been shipped, please contact us as soon as possible. We’ll do our best to accommodate your request before the order is processed for shipment.
What is your return policy?
We want you to feel confident about your purchase. Eligible items may be returned within 3 days of delivery, provided they are unworn, unused, and returned in their original condition and packaging.
Custom, engraved, resized, or made-to-order pieces are not eligible for return.
Please visit our Return Policy page for complete details and return instructions.